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Privacy Policy

We at Viaanix, Inc. are committed to protecting your privacy.

Table of Contents

  1. Introduction
  2. When the Privacy Policy applies
  3. The personal information we collect and how we collect it
  4. How and when we use information, including for marketing and advertising
  5. When and with whom we share information
  6. How we protect your information
  7. How long we keep your information
  8. The choices you have to control our use of personal information
  9. How to access and correct the information in our records
  10. Your rights and our limitations under federal laws
  11. Additional information regarding individual state laws and individual rights
  12. Changes to this Privacy Policy
  13. How to contact us with questions about this Privacy Policy

1. Introduction

“Personal Information” encompasses any information linked or reasonably linkable to you or your household. Viaanix recognizes responsibility for transparent data protection practices. This policy explains personal information collection, use, maintenance, protection, and sharing. It details your rights and choices regarding personal information.

Some policy content is legally mandated and may seem lengthy, though we attempted clarity with examples. For questions, contact us for additional information.

2. When the Privacy Policy Applies

This policy applies to information collected through our business entities, products, services, networks, and platforms, including websites, mobile apps, and other services where referenced. These include IoT Services, Devices, Products, or Solutions.

The policy applies when you interact with Viaanix and covers information collected from third parties.

3. The Personal Information We Collect and How We Collect It

To provide Services, Viaanix collects personal information including non-identifying data (device numbers, IP addresses, account numbers) and personally identifiable information (PII) like names, addresses, and telephone numbers.

If others use your Services, their personal information is collected. If you use Services through another's account, information about you is collected, though identity may not be established. Third parties — such as credit bureaus — share information upon consent.

What We Collect

  • Contact Information — Full name and telephone number used to maintain contact
  • Account Information — Information identifying you or maintaining your account and Services
  • Analytics and Inferences — Information about household, account, or Service use; predictions about preferences
  • Billing Information — Financial transaction information from billing statements and payment receipts
  • Demographic and Interest Information — Information from other companies tailoring programming, marketing, and advertising
  • Service Activity Information — Information associated with Service use

How We Collect Personal Information

A. Directly From You

  1. Contact information: name, mailing address, email, telephone number
  2. Login credentials: username and password
  3. Preference information: settings enabling content personalization
  4. Customer communications records: call and chat records with representatives
  5. Social media interactions: usernames, profile pictures, comments, public shares
  6. Property images: photographs of property or aerial network photographs
  7. Payment information: credit/debit card or financial account details
  8. Social Security number
  9. Driver's license, state identification, or other identification forms
  10. Legal documents: authorization documentation

B. When Using or Interacting With Services

  1. IoT devices
  2. Geolocation information: asset location at specific times based on service address
  3. IP addresses, device identifiers, network equipment addresses, device information
  4. User activity data: website and application interaction through cookies and technologies
  5. DNS queries and network traffic examination during service use
  6. Geolocation data: precise device location or mobile application features
  7. General location information: city or ZIP Code correlated with Wi-Fi access points or device IP lease
  8. Voice service information: quantity, technical configuration, type, features, call history, usage amount (CPNI)

C. From Third Parties

  1. Credit reporting agencies: credit scoring, identity verification, fraud prevention
  2. Landlords and property owners: contact and other information
  3. Government entities: public records
  4. Consumer data providers: demographic information, interest data, purchase data
  5. Third-party app providers: information from apps on governed devices
  6. Social networks and publicly accessible sources
  7. Online advertising firms: marketing and advertisement viewing/engagement information

Viaanix does not knowingly allow others to collect personally identifiable information about online activities across time and third-party websites during online Service use.

Visit our Cookie Policy for information about cookies and tracking technologies.

Do Not Track: Since “Do Not Track” standard definitions and rules remain undefined, Viaanix does not respond to such browser signals.

4. How and When We Use Information

Information is used to provide Services and communicate with customers. It improves Services, develops new products and services, provides recommendations, delivers personalized consumer experiences (including marketing and advertising), investigates theft and illegal activities, and ensures secure online environments.

  • To Provide the Services — Account setup, credit measurement, service delivery, billing, authentication, network management, technical support
  • To Communicate With You — Response to questions, communication personalization, service-related announcements and surveys
  • To Understand Use and Improve Services — Service use understanding, new product development, measurement and analytics reports
  • To Provide Recommendations and Deliver Relevant Advertising — Service marketing, product recommendations, third-party advertising assistance
  • To Investigate Theft or Illegal Activities — Unauthorized use detection, fraudulent use protection, rights and property protection, legal compliance

5. When and With Whom We Share Information

You are in control of your data. We do not sell, and have never sold, information that identifies who you are to anyone.

Information identifying customers is shared only upon direction and consent. Personal information is shared when necessary to provide Services, including with credit reporting agencies. Sharing occurs additionally when:

  1. You direct disclosure, including authorizing other account users
  2. Law or legal process requirements exist
  3. Property, rights protection, or employee and customer safety protection is necessary

Recipients

  • The Viaanix Family of Businesses — Affiliates or business associates, with opt-out or opt-in options
  • Account Owners and Other Authorized Users — Primary account owner after authentication
  • Service Providers — Billing, accounting, analytics, marketing, security, IT, and customer service providers required to treat information as confidential
  • Social Media Companies — When you interact with social network functionality on our pages
  • Online Advertising Partners — For personalized advertising delivery via cookies
  • Audience Measurement and Analytics Companies — To measure and analyze customer Service use
  • Consumer Reporting Agencies — Identity validation information subject to the Fair Credit Reporting Act
  • Potential Purchasers of Our Business — During mergers, acquisitions, or asset sales
  • Government and Other Entities — When required by law or to protect Viaanix and others

6. How We Protect Your Information

Viaanix follows industry-standard practices to secure collected information, preventing unauthorized access, use, or disclosure. Security practices include technical, administrative, and physical safeguards, varying by information type and sensitivity. Although Viaanix takes data protection seriously, no security measures guarantee 100% effectiveness against unauthorized attempts to access, use, or disclose information.

7. How Long We Keep Your Information

Personal information is kept for varying periods depending on information type and business and legal requirements. After subscription termination, information may be retained for business and legal requirements like fraud protection, tax calculation, or legal request responses. Information is destroyed, de-identified, or anonymized when no longer needed in identifiable form.

8. The Choices You Have

You have many choices about communication and information use and sharing. You can manage these settings and update preferences anytime.

  • How personal information is processed for audience measurement, analytics, and personalized advertising
  • Whether sensitive personal information is used for personalized recommendations
  • Cookie storage preferences in your browser
  • Communication, offer, and notification preferences from Viaanix

9. How to Access and Correct Your Information

If you subscribe to Services, you can see and correct personally identifiable information through your online account services. Anyone can request access to, rectify, or delete specific personal information by emailing info@viaanix.com.

10. Your Rights Under Federal Laws

Under federal privacy laws, individuals have rights such as accessing personal information, requesting corrections, and understanding data use. These rights face certain limitations including national security, law enforcement, public safety, business necessity, consent, legal obligations, and data minimization requirements.

Section 222 of the Communications Act of 1934 provides additional privacy protections for customer proprietary network information (CPNI). If you subscribe to Services subject to these requirements, you have the right — and Viaanix has the duty — to protect CPNI confidentiality.

11. State-Specific Privacy Rights

Privacy impact varies by residence location. Additional privacy notices apply to residents of California, Connecticut, Colorado, Maine, Virginia, the EEA, Switzerland, and the United Kingdom.

California Residents

California law provides rights to receive disclosures regarding collection, use, and sharing of “Personal Information,” rights to access, delete, and correct certain collected Personal Information, restrict “selling” or “sharing” certain Personal Information, and limit Sensitive Personal Information use.

Viaanix does not sell information identifying customers to anyone and does not knowingly sell personal information of consumers under 16 years of age.

Submit rights exercise requests by emailing info@viaanix.com or calling 1-(833)-VIAANIX [1-(833)-842-2649].

Colorado, Connecticut, and Virginia Residents

These states provide rights to access, delete, and correct certain “Personal Data,” restrict Personal Data use for targeted advertising, restrict Personal Data “sale,” and control sensitive Personal Data use. If Viaanix denies your request, you have the right to appeal the decision.

EEA, Switzerland, and United Kingdom Residents

The EU General Data Protection Regulation and UK General Data Protection Regulation provide rights to receive notice regarding data processing purposes and legal bases, personal information recipient categories, cross-border transfer information, and data retention criteria.

You have rights to access, data portability, correction, deletion, objection, consent withdrawal, and restriction of processing. Submit requests by emailing info@viaanix.com.

12. Changes to This Privacy Policy

Viaanix may change this Privacy Policy over time as business and customer needs change. If material changes occur that increase information use rights previously collected about you, you will be notified through written, electronic, or other means.

13. Contact Us

Email: info@viaanix.com

Include your name and address, Viaanix account number (if applicable), and a daytime telephone number where you can be reached.

Please also review our Terms & Conditions and Cookie Policy.